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Shipping Policy
Orders are shipped on business days only. Business Days are Monday- Friday, excluding federal holidays within the United States.

Orders placed after 3pm will be shipped the following business day

You will not be charged for any item until it is shipped

Special orders are charged at time order is placed and are non-refundable

Please call us at 1-714-953-4000 with any questions

Return Policy
  • No return without invoice
  • No Return after 90 days from date of purchase
  • Items to be in the original packaging and in original condition
  • On non- stock items no returns or refunds allowed except where our supplier allow returns and their restock fee will apply
  • 30% charge on all returnable non-stock items
  • 35% charge on all returnable non-stock stair parts
  • Returns can only be made by the original purchaser in the original payment method
  • No returns on finished goods
Order Cancellation Policy
Please contact us as soon as possible via phone or email, and we’ll do everything we can to accommodate your request. However, we’re unable to cancel orders that have already been processed.
Product Recalls
THE CONSUMER PRODUCT SAFETY COMMISSION (CPSC) HAS ANNOUNCED A RECALL ON THE PRODUCT(S) IDENTIFIED BELOW:
Information on each recalled product, and the steps you should take if you own such a product, are also set forth in more detail below. You may also visit the CPSC Web site at www.cpsc.gov for additional information or call their 24 hour Toll-Free Consumer Hotline at 1-800-638-2772.
Please stay tuned for any future recalls

 

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